About PacificaFAQ'SCity GovernmentDepartmentsContact Us
Homepage > Departments > Police > Reports/RecordsE-mail storyPrint friendly format
Police Department
2075 Coast Hwy
Pacifica, CA 94044-3038
Phone: 650-738-7314
Emergencies: 911 (24hrs/day)

Tip/Info Submission:
Silent Witness Hotline
Contact Pacifica PD

Business Hours:
Mon/Tue/Thu/Fri 8:30am-5pm
Wed 8:30am-7:30pm


Reports & Records

The general public can report various, non-emergency incidents to the police by contacting the Records Division. Members of the public also can request certain police-related documents or services for specified uses. Some common examples include requesting a report, making a report, checking lost & found, obtaining property release and requesting clearance letters

Call the main business line for information on Records services not listed above.

Personnel Complaint

The department believes that a relationship of confidence and trust with the public is essential to effective law enforcement.  Police officers must be free to exercise their best judgment and to initiate law enforcement action in a reasonable, lawful and impartial manner without fear or reprisal.  So, too, enforcers of the law have a special obligation to meticulously respect the rights of all persons.

The department acknowledges its responsibility to establish a system of complaint and disciplinary procedures, which will subject officers to corrective action when they conduct themselves improperly.  To this end, we welcome constructive criticism of the department and valid complaints against its members and procedures.

Complaint Procedure

Any person who feels he or she has been the victim of misconduct by a member of the department may file a "Personnel Complaint."  The complaint may be made at any time to any member of the department.  Complaints of misconduct will be accepted and recorded on a "Personnel Complaint" form available at the Police Department.

Generally, complaints will not be accepted from persons who are intoxicated.

The person receiving the complaint will ask you to provide as much information as possible.  The complaint will then be investigated in a timely, thorough, and professional manner.  The investigation consists of taking formal statements from all persons concerned and the gathering and preservation of any physical evidence or other information related to the incident.  Each allegation is examined on its own merits in an objective manner.

At the conclusion of the investigation, the assigned supervisor investigating the complaint will submit his comments and draw tentative conclusions on the evidence available.  The employee's division commander will examine the investigation and make a recommendation to the Chief of Police.  The Chief of Police makes the final determination of the allegations and will categorize all complaints according to the following criteria:

            (1)   UNFOUNDED -      When the investigation indicates the acts
                                              complained of did not occur.
            (2)   EXONERATED -     When the investigation indicates the act
                                              occurred, but that the act was justified,
                                              lawful and proper.
            (3)   NOT SUSTAINED - When the investigation discloses insufficient
                                              evidence to prove or disprove the allegations
            (4)   SUSTAINED -        When the investigation discloses that the
                                              act complained of did occur.

The Chief of Police will take appropriate action as a result of the investigation and you will be advised by letter of the disposition of your complaint.

We pride ourselves on being a highly professional police organization.  We realize, however, that occasionally an officer's conduct may not meet the professional standards expected of officers of the City.  We, therefore, objectively investigate all formal personnel complaints fairly and impartially striving to provide high quality police services to the community.