Records handles routine business calls made to the department during typical business hours. Personnel prepare, maintain and process all files and written documents required by law and internal policy.
Records personnel process report requests for citizens and various outside agencies, permit applications, citations, subpoenas, victim letters, clearance letters, records checks, vehicle releases, juvenile records sealing, fingerprints, court dispositions and transmittal of monies.
In addition to these tasks, personnel prepare reports and department documents for microfilming, maintain computerized records systems and submit state-mandated statistical data on a monthly basis.
Records personnel offer assistance and referrals to the approximately 8,000 citizens who come into the police facility each year.
In an article by the San Jose Mercury News (1/12/07), police departments statewide were reviewed and graded by undercover journalists for their responsiveness to Public Records Act requests. The City of Pacifica received the highest ranking in San Mateo County and one of the highest rankings in the State of California, while a majority of public agencies received failing grades. Records personnel were formally recognized for their efforts by State Senator Leland Yee at a city meeting.